Terms and Conditions

Belting Edge – Privacy Policy

Belting Edge – Privacy Policy

31 October 2019 | Version 1.1

1.               Introduction

Welcome to our privacy policy. We are Belting Edge CC (Registration Number: B2006094441) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal data very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect data that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal data).

2.               Audience

This policy applies to you if you are:

  • a visitor to our website; or
  • a customer who has ordered the goods or services that we provide.

3.               Personal data

3.1.           Personal data includes:

  • certain information that we collect automatically when you visit our website;
  • certain information collected on registration (see below);
  • certain information collected on submission; and
  • optional information that you provide to us voluntarily (see below);

but excludes:

  • information that has been made anonymous so that it does not identify a specific person;
  • permanently de-identified information that does not relate or cannot be traced back to you specifically;
  • non-personal statistical information collected and compiled by us; and
  • information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).

3.2.           Common examples

Common examples of the types of personal data which we may collect and process include your:

  • identifying information – such as your name, date of birth, or identification number of any kind;
  • contact information – such as your phone number or email address;
  • address information – such as your physical or postal address; or
  • demographic information – such as your gender or marital status.

3.3.           Sensitive personal data

Depending on the goods or services that you require, we may also collect sensitive personal data including your:

  • financial information – such as your bank account details;
  • employment information – including your membership of a trade union;

4.               Acceptance

4.1.           Acceptance required

You must accept all the terms of this policy when you order any of our goods or order, register for, or use the website or any of our services. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use the website or any of our services.

4.2.           Legal capacity

You may not access our website or order our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

4.3.           Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

4.4.           Your obligations

You may only send us your own personal data or the information of another data subject where you have their permission to do so.

5.               Changes

We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website, or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods and services. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

6.               Collection

6.1.           On registration

Once you register on our website, you will no longer be anonymous to us. You will provide us with certain personal data.

This personal data will include:

  • your name and surname;
  • your email address;
  • your telephone number;
  • your company name, company registration number, and VAT number;
  • your postal address or street address; and
  • your username and password.

We will use this personal data to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.

6.2.           On order

When you order any goods or services from us, you will be asked to provide us with additional information on a voluntary basis (goods information or services information).

6.3.           From browser

We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information). Please note that other websites visited before entering our website might place personal data within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal data.

6.4.           Cookies

We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal data, but they do contain a personal identifier allowing us to associate your personal data with a certain device. These files serve a number of useful purposes for you, including:

  • granting you access to age restricted content;
  • tailoring our website’s functionality to you personally by letting us remember your preferences;
  • improving how our website performs;
  • allowing third parties to provide services to our website; and
  • helping us deliver targeted advertising where appropriate in compliance with the applicable laws.

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies and you can find out more about them at www.allaboutcookies.org.

6.5.           Third party cookies

Some of our business partners use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any of those cookies or widgets is governed by the privacy policy of the company that created it, and not by us.

6.6.           Web beacons

Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal data. We merely use them to compile anonymous information about our website.

6.7.           Optional details

You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage or promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our website.

6.8.           Recording calls

We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.

6.9.           Purpose for collection

We may use or process any goods information, services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal data, disclosing it, and combining it with other personal information. We generally collect and process your personal data for various purposes, including:

  • goods purposes – such as collecting orders for, supplying, and supporting our goods;
  • services purposes – such as providing our services;
  • marketing purposes – such as pursuing lawful related marketing activities;
  • business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and
  • legal purposes – such as handling claims, complying with regulations, or pursuing good governance.

We may use your usage information for the purposes described above and to:

  • remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
  • monitor website usage metrics such as total number of visitors and pages accessed; and
  • track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.

6.10.        Consent to collection

We will obtain your consent to collect personal data:

  • in accordance with applicable law;
  • when you provide us with any registration information or optional information.

7.               Use

7.1.           Our obligations

We may use your personal data to fulfil our obligations to you.

7.2.           Messages and updates

We may send administrative messages and email updates to you about the website. We may wish to provide you with information about new goods or services in which we think you may be interested. This means that in some cases, we may also send you primarily promotional messages. We will not send you promotional messages unless you have chosen to opt-into them. But, we may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages.

7.3.           Targeted content

While you are logged into the website, we may display targeted adverts and other relevant information based on your personal data. In a completely automated process, computers process the personal data and match it to adverts or related information. We never share personal data with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal data. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal data to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal data.

8.               Disclosure

8.1.           Sharing

We may share your personal data with:

  • other divisions or companies within the group of companies to which we belong so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
  • an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
  • our goods suppliers or service providers under contract who help supply certain goods or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods suppliers or service providers only use your information in connection with the goods they supply or services they perform for us and not for their own benefit);
  • credit bureaus to report account information, as permitted by law;
  • banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria); and
  • other third parties who provide us with relevant services where appropriate.

8.2.           Regulators

We may disclose your personal data as required by law or governmental audit.

8.3.           Law enforcement

We may disclose personal data if required:

  • by a subpoena or court order;
  • to comply with any law;
  • to protect the safety of any individual or the general public; and
  • to prevent violation of our customer relationship terms.

8.4.           No selling

We will not sell personal data. No personal data will be disclosed to anyone except as provided in this privacy policy.

8.5.           Marketing purposes

We may disclose aggregate statistics (information about the customer population in general terms) about the personal data to advertisers or business partners.

8.6.           Employees

We may need to disclose personal data to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel. Any of our employees or personnel that handle your personal data will have signed non-disclosure and confidentiality agreements.

8.7.           Change of ownership

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal data we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal data migrating to a new owner, you may request us to delete your personal data.

9.               Security

We take the security of personal data very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal data only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.

10.           Accurate and up to date

We will try to keep the personal data we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal data on the website. You are able to review or update any personal data that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal data, we take steps to verify your identity before granting you access to your account or making any corrections to your personal data. Throughout your interaction with us you retain the right to rectify personal data that is incorrect or inaccurate. This does not apply if we process your personal data in our capacity as an operator or processor on behalf of a responsible party or data controller. 

11.           Retention

We will only retain your personal data for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

  • retention of the record is required or authorised by law; or
  • you have consented to the retention of the record.

During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal data.

We may retain your personal data in physical or electronic records at our discretion.

12.           Transfer to another country

We may transmit or transfer personal data outside of the country in which it was collected to a foreign country and process it in that country. Personal data may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal data may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal data in a foreign country whose laws regarding processing of personal data may be less stringent.

13.           Updating or removing

You may choose to correct or update the personal data you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by phone or email.

You are entitled to a right to be forgotten. We will delete any personal data that you do not want us to have. If you do this, we will remove your personal data from our system, but we may still retain certain personal data as required or allowed by law, including:

  • where we can show legitimate grounds for processing your personal data that override your request; or
  • where we process your personal data in order to establish, exercise or defend legal claims.

If you are a data subject of one of our customers (who is the data controller), then you must submit your request to the relevant data controller who will then delete your personal data.

14.           Restriction of processing

You may request that we restrict the use of your personal data. When we restrict your personal data we still have the right to store it but not use it. You can ask that we do this verbally or in writing. We will respond to the request within 30 days.

15.           Data portability

If you should wish to transfer your data from us to another data controller we will facilitate this transfer. We will pass on all of your personal data to the data controller.

If you are a data subject of one of our customers (who is the data controller), then you must submit your request for your personal data to the relevant data controller, who will then export your personal data as a Microsoft Excel or CSV file.

16.           Data breaches

We will notify our customers of any confirmed data breaches that has occurred. It is our customers’ responsibility to notify relevant supervisory authority and any affected data subjects of the data breach.

17.           Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.

18.           Enquiries

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal data, please contact us.

Belting Edge – Website Terms of Use

Belting Edge – Website Terms of Use

31 October 2019 | Version 1.1

1.              Introduction

These are the general terms of the relationship between

  • us, the website owner, Belting Edge; and
  • you, the website visitor.

They cover any use of the website. You agree to be legally bound by the terms by visiting and using this website. You may not use the website if you do not agree to the terms.

2.              Definitions and interpretation

2.1.          Definitions. In the agreement:

terms means the terms, consisting of:

  • these terms of use; and
  • any other relevant specific terms, policies, disclaimers, rules, and notices agreed to between the parties, (including any that may be applicable to a specific section or module of the website)

we, us, or our means Belting Edge CC (Registration Number: B2006094441), the owner of the website, and includes our officers, agents, employees, owners, co-branders, and associates where the terms limit or exclude our liability

you or your means any visitor to this website, including any other person, website, business, or agent (including any virtual or robotic agent) associated with the visitor

2.2.          Interpretation. If the meaning of any general terms conflicts with any other relevant specific terms, the specific terms will apply. Specific terms, such as our terms of service, privacy policy, or security policy apply to specific sections of the website or have been specifically agreed between you and us.

3.              Use of this website

3.1.          Licence. We grant you a limited licence to use this website on these terms. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.
3.2.          Breach. If you breach any of the terms or infringe any other person’s rights (including copyright), we may cancel your licence, block you from using the website, claim specific performance or damages against you, and take any other steps the law allows, without affecting our rights.
3.3.          Framing and linking. You may not frame this website or any of its pages. You may only link to the home page of this website. You may not deep link (link to any other page) or link in any way that could suggest that we endorse or support you, or that you have any rights in our website or intellectual property, unless we have given you written permission to do so.
3.4.          Virtual agents. You may not use any technology (including spiders, crawlers, bots, and similar virtual agents) to search or gain any information from this website, unless we have given you permission to do so.

4.              Capacity

You promise that you are entitled to visit this website and agree to the terms because you:

  • are at least 18 (or regarded as legally adult), and have the legal right and capacity to do so; or
  • are not 18 yet, but have permission from your parent (or legal guardian) to do so.

5.              Accurate information

You promise that you will only give accurate information to us and this website.

6.              Intellectual property

6.1.          Ownership. Except as provided to the contrary in the agreement, all rights, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to, or of this website are our sole property or will vest in us or a third party licensor. All moral rights are reserved.
6.2.          Trademarks. Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without our permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.
6.3.          Restrictions. Except as expressly permitted under the agreement, the website may not be:

  • modified or used to make derivative works;
  • rented, leased, loaned, sold or assigned;
  • reverse engineered or copied; or
  • reproduced or distributed.

7.              Feedback

7.1.          Basis. We value your feedback about our websites and their content. It helps us improve them. But, please ensure that your feedback does not contain any unsolicited ideas. The purpose of this restriction is to avoid potential misunderstandings or disputes if our websites and their content incorporate an idea similar to an unsolicited idea that you submitted to us in your feedback.
7.2.          Definitions. In this clause:

  • feedback means any comments or suggestions you send us or post on a website that we control related to our goods or services; and
  • unsolicited ideas means any original intellectual property (that you or a third party own) related to our goods or services or new goods or services that we have not asked you for in writing.

7.3.          No obligation to you. We are not obliged to compensate or credit you for your feedback in any way unless we have a written agreement with you to do so.
7.4.          Your obligation to us. When you submit your feedback to us, you:

  • grant to us a perpetual, non-exclusive, royalty free licence to use, reproduce and, modify your feedback for any purpose related to our goods or services;
  • agree to deliver all documents and perform all actions necessary to ensure that our rights to use, reproduce, and modify your feedback are effective and enforceable; and
  • give up any claim that our use, reproduction, or modification of your feedback violates any of your rights, including your intellectual property rights or your moral rights (the rights not to have your work distorted and to be credited for your work).

7.5.          Submission. You can submit any feedback to us by email or through any of our other feedback channels.
7.6.          Ideas. Please send us your contact details if you have an unsolicited idea. Please do not send us anything related to the actual unsolicited idea. We may contact you directly for more information about your unsolicited idea, but are under no obligation to do so.

8.              Limits to our liability

8.1.          Own risk. We provide the website “as is”. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defects, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.
8.2.          Indemnity. You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to your use of this website.
8.3.          Faults. We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the website.
8.4.          Direct damages limited. If the previous clause does not apply for any reason, our maximum liability to you for all claims for direct damages is R100. This limit applies whether a claim is based on contract, delict (tort) or any other legal cause of action.
8.5.          Indirect damages. We will never be responsible for any indirect or consequential damages or losses, even if we should have foreseen them. These may include any loss of profit, loss of goodwill, loss of use or damages related to lost or damaged data.
8.6.          Other websites. We are not responsible for anyone else’s website.

9.              General

9.1.          Entire agreement. The terms are the entire agreement between the parties on the subject.
9.2.          Changes to website. We may change or stop publishing this website without notice and will not be responsible for any consequences.
9.3.          Changes to terms. We may change the terms at any time by placing a notice on this website or updating this web page. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.
9.4.          Facts about website. If an administrator of this website signs a letter confirming any fact related to the website, that letter is conclusive proof of its contents. These may include the version of the terms that apply to any dispute, or what content or functions the website had at a particular time or date.
9.5.          Waiver. We never waive (give up) our rights, even if we allow you any favour or extension of time, or we delay enforcing our rights against you.
9.6.          Severability. Any term that is invalid, illegal, or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.
9.7.          Law and jurisdiction. South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.

Belting Edge – Terms of Sale

Belting Edge – Terms of Sale

31 October 2019 | Version 1.1

1.              Introduction

These are the general terms of our relationship with you. They cover any transactions where we provide goods or services to you. Under these terms:

  • we are the goods provider, Belting Edge; and
  • you are our customer.

2.              Agreement

2.1.          Composition. The agreement consists of these terms of service and any orders or any other specific terms applicable to the services.

2.2.          Definitions. In the agreement:

AFSA means the Arbitration Foundation of Southern Africa (or its successor or body nominated in writing by it in its place)

business day means any day other than a Saturday, Sunday, or holiday (including a public or bank holiday) in the jurisdiction where we are organised;

business hours means our normal business hours on business days;

day means a day counted from midnight to midnight, including all days of the month, Saturdays, Sundays, and public holidays;

derived data is any of our own data that we create from your data, such as through aggregation, de-identification, or anonymization;

order means a separate document or form, including a webform, that contains the commercial terms of each specific transaction and incorporates these terms of sale;

personnel means any representative, including any director, employee, agent, affiliate, consultant, or contractor

sign means the handwritten signature or an electronic signature that the parties agree to use, of each of the parties’ duly authorised representatives; and

we, us, or our means Belting Edge CC (Registration Number: B2006094441) and includes our officers, agents, employees, owners, co-branders, and associates where the terms limit or exclude our liability;

writing means the reproduction of information or data in physical form or any mode of reproducing information or data in electronic form that the parties agree to use, but excludes information or data in the form of email;

you, you or your means the customer who places orders with us.

2.3.          Interpretation. The following rules apply to the interpretation of the agreement:

  • reference headings – clause and subclause headings are for reference only and do not affect interpretation;
  • non-exhaustive lists – whenever a clause lists specific examples or items following a listing word, such as ‘including’, ‘includes’, ‘excluding’, or ‘excludes’, they will not limit its scope;
  • undefined words or phrases – all words or phrases that the agreement not define have their ordinary English meaning;
  • enactment references – references to any enactment include it as re-enacted, amended, or extended;
  • person references – references to a person includes a natural and juristic person;
  • party references – references to a party includes their successors or permitted assigns;
  • number of days – when any number of days is prescribed, the first day will be excluded and the last day included;
  • no interpretation against the draftsman – the rule of construction that an agreement must be interpreted against the party responsible for its drafting or preparation does not apply; and
  • time calculations – the parties will use GMT +2 to calculate any times.

2.4.          Departure. These terms apply to all our customers and are not generally open to negotiation for reasons of consistency. Should the parties negotiate any departure from these terms, they will record that departure in the relevant order or other specific terms.

2.5.          Conflict. If there is a conflict of meaning between these terms and any word or phrase in an order or other specific terms, the meaning in the order or specific terms will prevail in respect of the relevant services.

3.              Duration

3.1.          Commencement. These terms start whenever you accept them by:

  • doing so explicitly – such as by checking a checkbox saying that you do or agreeing to an order that incorporates them by reference;
  • using the services in any way – such as by accessing the website or ordering goods;

and continue until terminated.

4.              Orders

4.1.          Placing orders. You place orders with us whenever you place an order for goods through the website. These orders are offers from you to us to buy our goods or services.

4.2.          Capacity and authority. You warrant that you have the legal capacity and authority to enter into the agreement.

4.3.          Invitation to do business. Marketing is merely an invitation to do business and we only conclude the agreement when we actually ship the goods to you.

4.4.          Cancellations. We may cancel any order, but we will refund any money you have paid in relation to that particular order if we do.

4.5.          Fees. Despite our best efforts, the stated fees may be incorrect. We will confirm the fees for any goods when we accept your offer.

4.6.          Time and place. We conclude the agreement when we accept the order and where we are domiciled when we do.

4.7.          Stock availability. We may not always have the goods on which you make offers in stock. You may cancel the offer or make another offer on the part of the goods that are in stock.

4.8.          Separate agreements. Each order is a separate agreement, but you are deemed to have breached all of them if you breach one of them.

5.              Goods

5.1.          Sale. We sell the goods to you who purchases them on the terms of the agreement.

5.2.          Countries. You may only make offers for goods for delivery to the countries specified by us. If your shipping or billing address is not amongst those specified, you must not make an offer. We are only able to sell into the countries specified, and we are only able to ship to those countries.

5.3.          Freight and packaging. Unless otherwise agreed in an order the goods will be supplied on the following basis:

5.4.          Time until dispatch. Once we receive an offer, we will endeavour to dispatch the goods as soon as reasonably practicable (which may be longer than 30 calendar days) to the address specified in the offer. We will try to adhere to the estimated delivery dates but accept no liability for failing to do so. You may not withdraw any offer due to a delay in delivery.

5.5.          Risk and ownership. All risk of loss or damage to the goods will pass to you upon physical delivery of the goods to your delivery address. Ownership in the goods will only pass to you upon full payment of the fees.

5.6.          Warranty. The goods will be subject to any warranty indicated in the description of the goods appearing on the accompanying documentation, packaging, or EULA. Please review those documents carefully. You will have the same rights against us as we have against the supplier regards defects in the goods, the intention being that our liability to you will be co-extensive with the right of recourse we have against the supplier. We will provide a copy of any warranty on request. To the extent legally possible, we assign to you the benefit of any supplier warranties that a supplier may give to us regards the goods. You may not waive any of our common law rights as against the supplier.

5.7.          Custom goods. If you ask us to provide you with custom goods, we may charge you any deposit or the full amount for the goods. You may not cancel an order for custom goods prior to delivery, unless we allow this in our discretion. In this case, you will forfeit any deposit or amount already paid for the goods, and we may charge you an additional cancellation fee. The cancellation fee plus the amount forfeited will not be more than the full amount for the goods.

5.8.          Sales representatives. None of our sales representatives have the authority to bind us and no representation, warranty or any other statements made or given by any of our sales representatives will be binding on us, unless given in writing and signed by our duly authorised representative.

5.9.          Resale and exports. If you wish to resell or export any goods, you must obtain all required consents or licences under all applicable laws and regulations that may affect or regulate such resale or export.

6.              Online services

6.1.          Right. We grant you a right to use the services in the form of the website subject to the following limitations:

  • duration of agreement – you may only use the services for the duration of the agreement;
  • limited to terms – you may only use the services according to these terms;
  • non-exclusive – we may allow anyone else to use the services;
  • non-transferable – you may not transfer the right to anyone else; and
  • specified purposes – you may only use the services for the specified purposes that we’ve communicated to you in writing from time to time.

6.2.          Breach. We may cancel your right if you breach the agreement.

6.3.          Basis. We provide the online services to you on the following basis:

  • you give us permission to monitor how you use them for security and stability purposes; and
  • you agree that our records are undisputed evidence of the services provided to you.

6.4.          Access conditions. We will only provide online service access to you or your authorised users (where you are a juristic person) on the conditions that you or each one of them will:

  • accurately provide us with any information that we ask for on registration or account creation;
  • create or have the necessary credentials (such as a username and password) assigned to them on registration or account creation;
  • look after their credentials and not give them to anyone else;
  • not interfere with or introduce any malicious software into the online services or otherwise misuse them;
  • be responsible for any activity that happens under their account, even if someone else was actually acting under their credentials;
  • have the necessary infrastructure, equipment, and software to access the online services; and
  • abide by the agreement and any policies that we communicate to them in writing.

6.5.          Availability. We will do our best to make the online services available at all times, however we cannot guarantee that they will always be available. We may make them unavailable for scheduled and emergency maintenance.

7.              Your data

7.1.          Definition. Your data is any data belonging to you or your customer that:

  • you or your customer (or any third party on your behalf) provide to us; or
  • we generate, process, or supply to you or your customer in providing the services;

but excludes any derived data.

7.2.          You own it. You own all your data, but give us a right to use it to provide the services when you provide us with access to it.

7.3.          We do not own it. We do not own any of your data. However, we do own our derived data.

7.4.          Responsibility. We take the protection of your data very seriously and will always do everything in our power to protect it. However, we are not responsible for any of your data stored on the online services, you provide it to us at your own risk, and you indemnify us against any liability for it to the extent allowed by applicable law, including liability for data breaches, unauthorised access, and third party claims.

7.5.          Location. Your data will remain wherever we place it initially, unless we have to transfer it to another country to comply with our obligations to you. You consent to us transferring it to our group of companies, associated companies, service providers, or agents who may be located in other countries for the purpose of providing the services.

8.              Confidential information

8.1.          Definition. Confidential information is any information that the parties share with one another in terms of this agreement with the intention that the other party should keep it secret, such as personal information, business records, or customer details.

8.2.          Responsibilities. Each party will keep any confidential information it receives from the other party under the agreement confidential and the receiving party will:

  • protect the other party’s interests;
  • only use it to comply with their responsibilities under the agreement;
  • only give it to their personnel that need it (and only as much as they need);
  • use reasonable security procedures to make sure their personnel keep it confidential;
  • get promises of confidentiality from those personnel who need access to the information;
  • not reveal the information to anyone else; and
  • not use it for any purpose other than under this agreement.

8.3.          End of agreement. The parties will give back to the other all confidential information of the other that they have at the end of the agreement, unless:

  • the other party agrees that they may destroy or retain it instead; or
  • it is lawfully in the public domain;
  • someone else who is allowed to reveal it gives it to them;
  • someone gives it to them to comply with a court order or other legal duty.

8.4.          Indemnity. Each party indemnifies the other against any loss or damage that the other may suffer because of a breach of this clause by a party or its employees or agents.

8.5.          Survival. This clause about confidential information is separate from the rest of this agreement and remains valid for five years after the end of this agreement.

9.              Intellectual property

9.1.          Ownership. We or our third party licensors own all proprietary rights in our goods or services and we or they may prosecute you for any violations of those rights.

9.2.          Our technology. Our technology is anything that we have or acquire rights in and may use to perform our obligations under the agreement.

9.3.          Retention of rights. We own all intellectual property rights in our technology and you may not use those rights without our permission. You do not acquire any rights in our technology if we use it to provide the goods or services to you.

9.4.          Our trademarks. Our trademarks are our property and you may not use them without our permission. All other trademarks are their respective owners’ property.

9.5.          Restrictions. You may not change, hire out, reverse engineer, or copy the goods or services without our permission.

10.          Non-solicitation

You will not contract with any of our personnel, other than through us, who were involved in providing the goods or services under an order for the duration of that order or for 12 calendar months after its termination.

11.          Fees and payment

11.1.       Payment. You will pay us the fees on the due date in the manner agreed between the parties in writing. You may not withhold payment of any amount due to us for any reason.

11.2.       Late payments. Additional charges agreed between the parties in writing apply to any payment we receive after the due date and you must pay them to us on demand. We may stop providing any services or withhold or remove any goods until you have paid all amounts due.

11.3.       Interest. Overdue amounts on any outstanding invoice will bear interest for our benefit from its due date until you pay it at whichever rate is higher between:

  • 2% above the prime (or prime lending) rate; or
  • 15%.

Interest will be payable on a claim for damages from when the damages were suffered.

11.4.       Appropriation. We may use any money you pay us to settle your indebtedness under the agreement, despite any particular reason you may have paid it to us.

11.5.       Certificate. We may appoint an accountant to sign a certificate that will be proof of the amount due by you and the date on which it is payable.

11.6.       Tax. All fees exclude any tax (unless indicated otherwise), which you will pay where applicable in addition to the fees.

11.7.       Payment profile. We may provide any registered credit bureau with information about your payment of amounts.

12.          Our warranties

12.1.       Service warranties. We warrant that we will:

  • employ enough trained personnel with the knowledge and expertise to provide the services;
  • use reasonable efforts consistent with prevailing industry standards to maintain the services; and
  • provide the goods or services in accordance with all applicable laws.

12.2.       General warranties. We warrant further that we:

  • have the legal right and authority to perform our obligations under the agreement; and
  • will not knowingly introduce any malicious software into your systems.

13.          Disclaimer of warranties

13.1.       Own risk. We provide the goods or services “as is” and on an “as available” basis, and you use them at your own risk. To the extent allowed by applicable law, we do not give any express or implied warranty or make any other promise about the goods or services. For example, we do not warrant that they are good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that they are free of latent defects, errors, infringing content or malicious software, or that you will have quiet or uninterrupted use of them.

13.2.       Exclusion of liability. Despite our warranties, we are not liable for any defects that your negligence, failure to follow our instructions, or misuse causes.

14.          Your warranties

14.1.       Agreement warranties. You warrant that:

  • no one has induced you to enter into the agreement by any prior representations, warranties, or guarantees; and
  • you are not breaching of any other agreement by entering into the agreement.

14.2.       Indemnity. You indemnify us against any claim for damages by any third party resulting from a breach of your warranties, including all legal costs. Legal costs means the costs that a lawyer may recover from their client for their disbursements and professional services if permissible under applicable law.

15.          Limitation of liability

15.1.       Indemnity. You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to your use of this website or your breach of any of your obligations under the Terms of Use or Terms of Service.

15.2.       Faults. We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the website.

15.3.       Direct damages limited.  To the extent allowed by applicable law, we are only liable to you for any direct damages (whether in contract, delict or any other legal theory) that the services may cause up to the total amount of fees (relating to the claim) that you have already paid us for them over the 1-month period immediately preceding the claim.

15.4.       Indirect damages. We will never be responsible for any indirect or consequential damages or losses, even if we should have foreseen them. These may include any loss of profit, loss of goodwill, loss of use or damages related to lost or damaged data.

15.5.       Your default. We are not liable for any damage or loss that your breach, misrepresentation, or mistake causes.

16.          Breach and termination

16.1.       Breach. If either party

  • does not fix a breach within seven days of receiving written notice from the other party;
  • breaches the agreement materially twice or more in six months;
  • is bankrupt or has some legal disability;
  • takes steps to or is closed down (such as becoming insolvent or entering sequestration);
  • makes any settlement or arrangement with their creditors; or
  • fails to pay a court order against themselves for a significant amount within 21 days;

then the other party may:

  • make the party comply with the agreement; or
  • immediately cancel the agreement in writing and claim damages from the other party, including fees already due.

16.2.       Suspension. We may immediately suspend your right to use the website if:

  • you try to gain unauthorised access to it;
  • we decide that your use poses a security threat to us or another user other than you;
  • there is evidence of fraud on your account; or
  • we believe you are using it for an illegal purpose or in way that infringes a third party’s rights.

17.          Termination

17.1.       Termination for good cause. We may cancel this agreement immediately if we:

  • discontinue or stop providing the goods or services;
  • believe providing the goods or services could burden or pose a risk to us;
  • have to terminate to comply with a law; or
  • determine that providing the goods or services has become impractical.

If we need to terminate, we will give you as much notice as reasonably possible in writing.

17.2.       Duties on termination. On termination, cancellation, or expiry of this agreement, we will stop providing the goods or services, your right to access the website will cease, and we may erase your data.

18.          Effect of termination

18.1.       Acceleration. All amounts due to us for the goods delivered before termination become due and payable on termination, cancellation, or expiry the agreement.

18.2.       Assistance. We may provide you with post termination assistance (such as data retrieval) subject to additional fees and conditions, but are not obliged to.

18.3.       No expectation. The agreement does not create any expectation of continued services, agreement renewal, or any further agreement between the parties.

19.          Resolving disputes

19.1.       Notifying each other. Any dispute concerning this agreement (including interpretation and application) exists once a party notifies the other in writing, detailing the nature of the dispute and requesting that it be resolved as per this clause. The parties must first try to resolve the dispute informally by negotiation by email, phone or other methods.

19.2.       Conciliation. If negotiation fails, we may refer the dispute to conciliation (talks in which an agreed neutral third party tries to help the parties agree on how to end the dispute).

19.3.       Arbitration. If conciliation fails, we may refer the dispute (including any appeal against the arbitrator’s decision) to arbitration (a hearing after which a neutral third party makes a binding decision about the dispute). We must refer the dispute within 15 days under AFSA ’s latest rules for expedited arbitrations. The arbitration will be held in English in Cape Town. The parties will agree and appoint one arbitrator. If the parties cannot agree on the arbitrator within 10 days after the referral, the secretariat of AFSA will appoint the arbitrator

19.4.       Costs of arbitration. The costs of the arbitration proceedings, including the fees of any arbitrator, will be borne equally between the parties, unless the arbitrator’s award provides otherwise.

19.5.       Urgent interim relief. This clause will not stop a party from applying to court for urgent interim relief (temporary help) while the dispute resolution process is being finalised. An example might be an interdict (type of court order).

20.          General

20.1.       Notices and domicile. The parties will send all notices to each others’ email addresses and choose their respective street addresses as their service addresses for all legal documents. Our email and street addresses are available on our website, while you provide your email and street addresses to us when concluding the agreement. The parties may change either address on 14 calendar days written notice to the other.

20.2.       Beyond human control. Neither party is responsible for breach of the agreement caused by circumstances beyond human control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.

20.3.       Assignment. You may not assign the agreement to anyone. We may assign it to any successor or purchaser of our business or some of our assets.

20.4.       Relationship. The agreement does not create an employment relationship between the parties.

20.5.       Entire agreement. The agreement is the entire agreement between the parties on the subject.

20.6.       Changes. We will notify you of any changes to the agreement by email. Those changes will only apply to future goods orders. If you do not agree with the changes, you must stop using the website or ordering from us. If you continue to use the website or place orders with us following notification of a change, the changed terms will apply to you and you will be deemed to have accepted them.

20.7.       Waiver. Any favour we may allow you will not affect any of our rights against you.

20.8.       Severability. Any term that is invalid, unenforceable, or illegal may be removed from the agreement without affecting the rest of it.

20.9.       Governing law. South African law governs this agreement.

20.10.    Jurisdiction. You consent to the jurisdiction of the Magistrate’s Court in respect of any action or proceedings that we may bring against you in connection with this agreement, even if the action or proceedings would otherwise be beyond its jurisdiction without prejudice to our right to institute any action in any other court having jurisdiction.

Belting Edge - Security Policy

Belting Edge – Security Policy

29 November 2019 | Version 1.2

1.               Introduction

There is no such thing as ‘perfect security’. We have to create a balance between increased levels of security and making transacting with us convenient to you.

2.               Our security responsibilities

We will ensure that:

  • We host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
  • The information you give to us that is stored on or passes through our systems is protected.
  • The links from our systems to systems under the control of third parties (for example our payment gateway) are secure.
  • We take reasonable steps to secure your payment information and use a payment system that is sufficiently secure with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned.

3.               Our security disclaimers

Please note the following:

  • The third parties whose systems we link to are responsible for the security of information while it is collected by, stored on, or passing through the systems under their control.
  • We will use all reasonable endeavours to ensure that our website and your information is not compromised. However, we cannot guarantee that no harmful code will enter our website (for example viruses, bugs, Trojan horses, spyware or adware). You should be aware of the risks associated with using websites (addressed below).
  • If you experience a problem or loss that is caused by: (i) information you provided to us; (ii) your computer being compromised in some way; (iii) or by something beyond our control.

We cannot take responsibility for causing the problem. We will, however, do our best to help you if we can.

4.               Your security responsibilities

4.1.           Recommended steps

You should:

  • Install and activate appropriate security software on your computer. This should include anti-virus, anti-spyware and anti-spam software.
  • Run regular scans of your computer for viruses.
  • Update your security software to ensure you are always running the current version.

4.2.           Additional steps

Other steps you should take to help protect your computer include:

  • Check your Internet browser’s security settings for ways to make your browsing more secure.
  • Make sure that you have entered secure pages when filling in your sensitive personal information. Look for a small yellow lock commonly seen at the bottom right of your browser and http changes to https on the address bar.
  • Log out after you have transacted electronically.

5.               Protecting your password

You should:

  • Never share your password with anyone.
  • Never send your password via email.
  • Make your password as strong as possible.

6.               Credit card information

6.1.           Safe and secure

Transacting with us electronically (including transacting and using your credit card on our website) is safe and secure. It is much the same as transacting in person face-to-face.

6.2.           Payment processing

We do not get involved in any credit card transactions directly. All credit card transactions are handled or acquired for us via our payment gateway, who use the strictest form of encryption, namely Extended Validation SSL. No credit card details are stored on our website. You may go to our payment gateway’s website to view their security certificate and security policy.

6.3.           Payment verification

A Certificate Authority (or CA) checks, verifies, and certifies our service provider’s company registration documents and domains to ensure that nobody can impersonate them to obtain your payment Information.

6.4.           Secure URL

Once you begin the checkout process you will notice that the site URL will change from “http” to” https” and a small padlock will appear at the bottom of your screen. This is indicative of a secure Internet transaction.

6.5.           Verification programs

We do not currently support the Verified by Visa program or the MasterCard SecureCode. You can still use your Visa or MasterCard credit card as payment for an order, but we will not ask you to enter your Verified by Visa password or MasterCard SecureCode.

7.               Phishing

7.1.           Secure URL

You must only log in to your account from a page that begins with https://shop.beltingedge.com.

7.2.           No confirmation through links

We will never ask you to confirm your username and password or other sensitive information by clicking on any links in an email other than the email link we send you at registration to verify your email address. Be aware of “phishing” attacks where criminals attempt to obtain your sensitive information by sending you an email, masquerading as an email from us, asking you to access your account or verify information via links in the email, or diverting you to a fake beltingedge.com or beltingedge.co.za website. Please report any suspected phishing attacks to us immediately to prevent any harm to you or other users.

8.               Contact us

Please report any suspicious or unauthorised activity relating to your use of our website to us directly, because it will help make our website as secure as we can.

9.               Our right to take action

We reserve the right to take whatever action we may deem necessary at any time to preserve the security and reliable operation of our system. You undertake not do (or permit anything to be done) that may compromise the system under our control.

Belting Edge – Returns Policy

Belting Edge – Returns Policy

31 October 2019 | Version 1.1

1.               This returns policy

This returns policy primarily applies to you if you are a consumer under:

  • the Consumer Protection Act of 2008 (the CPA), being a natural person or juristic person with an annual turnover of less than R3 million per year; or
  • the Electronic Communications and Transactions Act 25 of 2002 (the ECT Act), being a natural person.

If you are not a consumer as described above, the clauses below will not apply to you, and you are not entitled to return the goods, unless we allow it in our discretion.

2.               Our goods

We supply physical goods.

3.               Read instructions

Please carefully read and follow all instructions that come with our goods. For example, any documents that help you use our goods. Please also read our website at www.beltingedge.com for tips on using our goods.

4.               Un-returnable goods

We supply certain goods that you cannot return to us because they are custom fabricated. We will only accept the return of custom goods if we have not supplied it as per the selected, invoiced and supplied specifications.

5.               Cooling-off period for electronic transactions

Section 44 of the Electronic Communications and Transactions Act may apply to your electronic transactions. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the goods or service. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.

This cooling off period does not apply to goods made or altered to your specifications, or goods specially ordered from a foreign country.

6.               Return of goods in terms of cooling-off period

You must return any goods in new condition with all original packaging and materials (including any accessories or parts). We will refund the purchase price of the goods (minus the direct costs that we incur relating to the return of the goods) within 30 days of the date of cancellation.

7.               Our goods warranty

We warrant that all our goods are new and of good quality unless we clearly describe them as used or reconditioned or as having specific defects.

8.               Statutory warranty against defects

We warrant all our new goods against any defects for six months of normal household or business use, from the time we supplied the goods, as described under the statutory warranty in terms of the Consumer Protection Act of 2008 (the CPA).

8.1.           Defective goods

Defective goods are those that had a defect or were unsafe when we supplied them. We highly recommend testing out your purchase as soon as you have received it to make sure that everything is in working order A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. You must prove that goods are defective.

8.2.           Statutory compensation

We will repair (if possible), replace, or refund the price of any defective goods that you return to us during the six month statutory warranty. Returns must follow our returns procedure below.

8.3.           Choice of compensation

Any customer that is also a consumer under the CPA may decide whether we should either repair or replace the defective goods, or make a refund. However, please note that certain goods cannot be repaired, due to their nature. In such cases, we ask that consumers please request a replacement or a refund for the defective goods. We will decide how to compensate any of our other customers.

9.               Inspection of defective goods

9.1.           Suitably qualified examiner

If a customer believes that goods are defective, we will ask one of our suitably qualified personnel to examine the goods and produce a report for us to consider.

9.2.           Inspection fee

We may charge an inspection fee equivalent to 20% of the price paid for the item. We will fully refund this inspection fee if the goods were defective when we supplied them.

9.3.           Our examination duties

We train our staff to recognise any defects in our goods. They can usually tell if the goods have been misused, for example if they have been neglected, damaged, altered or not used according to instructions. Our staff will give reasons if they refuse to accept that we supplied defective goods, but will only do this if they honestly believe the goods have been misused.

9.4.           Limited refund of inspection fee

We do not have to refund any inspection fee paid if our staff do not accept that we supplied defective goods.

10.           Statutory right to return unsuitable goods

Our customer that is also a consumer under the CPA may return goods within ten days of delivery if they:

  • could not examine them before delivery and reject the delivery upon discovering that the goods do not conform to their description or material specifications; or
  • are not suitable for a specific purpose that they communicated to us in writing.

10.1.        Returns of unsuitable goods

A consumer must return unsuitable goods within ten days of delivery according to our returns and refunds procedure below.

10.2.        Refund of price of unsuitable goods

We will refund the full price of any unsuitable goods in their original unopened packaging. For opened goods, we may deduct or charge a reasonable amount for any use of the goods plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the goods.

11.           Postage costs

Where the parties have agreed that you will post the returned goods, we will refund the reasonable postal and insurance costs of returning defective or unsuitable goods. Where we have arranged with our couriers to collect the returned goods, we will bear these costs. We may inspect the goods to confirm that they are defective before we do so. If they are not, these costs will be for your account.

12.           Invalidation of warranties and right to return unsuitable goods

Warranties on any of our goods will be invalid if any person who is not suitably qualified has opened, tampered with or altered the goods contrary to the instructions or removed the warranty label. This also applies to goods found to be unsuitable. It may be fraud to damage goods deliberately to claim a refund.

13.           Exclusion of industrial use

We only warrant goods for any industrial or unusual commercial use if we clearly state this in writing, for example on the packaging.

14.           Our returns and refunds procedure

You must use our returns and refunds procedure for returning defective or unsuitable goods, or else we may refuse to accept them. Our returns and refunds procedure is as follows:

  • Download a return or refund claim form from our website or ask our customer services department (details below) to fax, post or email the form to you.
  • Fill in the form with your contact details, date and place of purchase, and all details of the physical goods that you want to return, including how and why you believe the goods are defective or unsuitable for your purpose.
  • Email, fax, post, or deliver the refund or return claim form to customer services. Customer services should contact you with a return or refund claim number within 24 hours of receipt, otherwise you must contact them to get the number.
  • Our customer services department may tell you that they do not believe you have a claim, for example because the warranty period of the goods has expired. In this case we may refuse to repair or replace goods, or refuse to pay a refund.
  • Any return of physical goods must include proof of purchase plus all accessories and instructions, and all original packaging that is still available. If the original delivery packaging is not available, please make sure the goods are in protective packaging as we are not responsible for any damage in transit. If the returning product item has not been packaged properly and is damaged, then we simply cannot give you a refund. It is your responsibility to package the item correctly.
  • Please write the return claim number clearly on the package. We may refuse to accept a package that does not have this return claim number on it.
  • Unless otherwise agreed with you, we will arrange with our couriers to collect the package from your premises.
  • Once we have received the package, we will notify you that we have received the physical goods. Please allow 10 working days from the date on which you sent the envelope or package for it to reach us. If we have not notified you within 10 working days, please contact the postal service that you sent the package through and try and establish whether it has been delivered to the correct address.
  • We will also notify you in the same email if we have not received the return or refund claim form associated with your claim. If we have not received it, we will send you a blank return or refund claim form attached to the email. Please complete it and return it to us in terms of our returns and refunds procedure above. We will not be able to continue processing your claim until we have received this document.
  • If you claim that our goods are defective, our staff will examine the goods for defects. In the case of physical goods, our staff will examine the actual goods. They will report to us whether the goods were defective, were misused, or are of good quality. We do not regard the following as defective:
    • faults resulting from normal wear and tear;
    • damage arising from negligence, user abuse or incorrect usage of the product;
    • damage arising from electrical surges or sea air corrosion;
    • damage arising from a failure to adequately care for the product;
    • damage arising from unauthorised alterations to the product; or
    • where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.
  • If you claim that our goods are unsuitable for your purposes, we will first investigate whether you communicated the purpose to us. If you did, we will then provide you with a written report indicating whether we believe the goods were unsuitable for your specific purpose or not.
  • If the goods were returned outside the seven day cooling-off period, or our staff report that the goods were misused, were of good quality, were not provided to you for a specific purpose or were suitable for that purpose, then we will not repair, replace, or refund the goods.
  • If you returned the goods within the seven day cooling-off period and our staff report that the goods were defective, were provided to you for your specific purpose and were unsuitable for that purpose, then we will either contact you and ask you whether you would like us to repair, replace, or refund the price of the goods (if you are also a consumer under the CPA) or advise you how we have decided to compensate you (if you are not a consumer under the CPA).
  • If you choose for us to repair or replace the goods or we decide to do so ourselves, we will contact you as soon as reasonably possible to organise the necessary steps to repair or replace the goods.
  • If you choose for us to make a refund or we decide to do so ourselves, we will contact you and arrange payment of the refunded amount into a bank account of your choice within 30 days of cancellation.

15.           Our customer services department contact details

Our customers can contact our service department as follows:

  • Contact person: Huston Ware
  • Telephone number: 021 557 0129
  • Email address: huston@beltingedge.co.za

16.           Customer queries and complaints

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact our customer services department and have your invoice ready. We will try our best to solve your problem. We are proud of the reputation of our goods.

17.           Dispute resolution

If we do not accept that we supplied defective or unsuitable goods, and our customer services department has not been able to help, any customer may still take the matter up with a suitable ombud or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.

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